artificial intelligence

not your average chatbot

Most website chatbots are glorified FAQ pages. You click a button, it gives you a pre-written answer, and if your question doesn't match one of the five options, you're stuck. That's not AI. That's a flowchart.

I build genuinely intelligent AI assistants for small businesses. They understand your services, your pricing, your tone of voice. They have real conversations with your customers. They answer questions you never thought to put on your website. And they do it 24 hours a day, 7 days a week, without a tea break.

for your website

ai chatbot

A custom AI assistant built specifically for your business. Not a template, not a plugin, not a chatbot that says "I'm sorry, I didn't understand that" every five seconds. A properly intelligent assistant that knows your business inside out.

• Trained on your services, pricing and way of working
• Natural conversations, not scripted menus
• Lives on your website, available 24/7
• Answers questions your FAQ page never thought of
• Matches your tone of voice and brand personality
• Redirects enquiries to you when a human touch is needed
• I manage it, update it and keep it running

£199 setup + £20/month. Fully managed, unlimited conversations.

ai booking system

Your AI chatbot and booking system working together. Customers type "I need an appointment next Thursday" and your chatbot handles the rest. It checks your availability, suggests times and confirms the booking, all through the chat widget on your website. Linked to your own calendar, so appointments go straight into your diary without you lifting a finger.

• Customers book through the chat on your website, no forms or phone calls needed
• Checks your availability and suggests times that work
• Sends confirmations and handles rescheduling
• Syncs directly to your calendar
• Works 24/7, even when you're asleep
• Includes the full AI chatbot, so it answers questions too

£299 setup + £30/month. Includes AI chatbot, booking system and calendar integration.

for your business

ai colleague

An AI that learns from you, understands how you work, and communicates like you. Not a tool. A genuine colleague.

Someone you work with every day, side by side at your desk. You collaborate on local files and folders, work together across your cloud platforms, Microsoft 365, your servers, your SaaS tools. You create documents, presentations, images, video, research. You configure systems, solve problems, and get things done together. And yes, there'll be sarcasm and jokes along the way, because that's what working with a good colleague is like.

But you're not tied to your desk. Your AI colleague works independently too. Different computers, different locations, entirely remote. If you're on a train, you can call them or send a text to keep them updated, ask them to look something up, or get them cracking on a piece of work without you. They can find what you need locally or across the web, create new files, documents, presentations, research, and share it all back to you wherever you are.

It runs on your own server, your own operating system, integrated into your own productivity suite. You choose the AI that powers it, whether that's ChatGPT, Claude, Gemini, a local model, or a custom platform I build specifically for you. Your data stays on your machine. Nothing leaves unless you want it to.

• The "that's tomorrow" moment. You're out and remember you need a document for a morning meeting. Message from your phone, access it from your phone when it's done, or come home to a finished Word doc or spreadsheet sitting in your folder.
• Research without the legwork. Need to look into a competitor, a supplier or a local market? Ask from your phone and sit down to a properly formatted brief instead of 47 browser tabs.
• Client proposal while it's fresh. Just walked out of a meeting with a potential client. Dictate what was discussed from the car park, get a draft proposal ready to review when you're back at your desk.
• Spreadsheet analysis on demand. Got a spreadsheet full of numbers that needs making sense of? Send it from your phone and get charts, summaries or insights pulled out while you carry on with your day.
• Mid-meeting data pull. Someone in a meeting asks "can we get those numbers?" Fire off a message and have a spreadsheet built while you're still talking.
• Presentation from a park bench. Travelling and need slides for Friday? Describe what you want by voice, pick up a finished PowerPoint when you open your laptop.

Pricing depends on your setup. Let's have a chat about what you need.

ai receptionist

A real AI voice that answers your phone, talks to your customers and books appointments into your calendar. Not a robotic menu system. Not "press 1 for sales." An actual conversation that sounds like a person sitting at your front desk.

It picks up every call, day or night. It knows your services, your availability and your booking rules. It answers questions, takes messages when you're busy, and puts appointments straight into your diary. You get a summary of every call so nothing falls through the cracks.

• AI-powered voice that handles inbound calls naturally
• Books appointments directly into your calendar
• Answers questions about your services, pricing and availability
• Takes messages and sends you a summary of every call
• Available 24/7, no voicemail, no missed opportunities
• Trained on your business, your tone, your rules
• I set it up, manage it and keep it updated

£399 setup + £199/month. Includes configuration, AI training, calendar integration and ongoing management.

ai consulting

Most AI advice out there is either "use ChatGPT for everything" or a 40-page strategy document that sits in a drawer. I do neither. I sit down with you, look at how your business actually runs day to day, and tell you where AI will genuinely help and where it's a waste of money. If a spreadsheet formula does the job, I'll say so. I'm not here to sell you AI for the sake of it.

• Honest assessment of where AI fits in your business and where it doesn't
• Hands-on help setting up tools that work with what you already use
• Ongoing guidance as the technology changes, because it changes fast

£500 half day, £900 full day.

for your visibility

ai ready

More people are asking AI for recommendations instead of searching Google. Siri, Alexa, ChatGPT, Google Gemini, Microsoft Copilot. When someone asks "where's a good cafe near me?" or "who does upholstery in Ramsbottom?", AI pulls its answer from your website, your Google profile, your reviews and your directory listings.

If that information is missing, inconsistent or outdated, AI either ignores you or gets it wrong. And unlike a bad Google result that someone scrolls past, an AI answer feels authoritative. If it says your competitor is better, that's what the customer believes.

I check how every major AI platform sees your business right now, then fix what's broken.

• Full AI visibility audit across ChatGPT, Grok, Google Gemini, Perplexity, Microsoft Copilot and Siri
• Structured data and schema markup so AI understands exactly what your business does
• Google Business Profile, Bing Places and Apple Maps setup and consistency checks
• Directory and review platform alignment so every source tells the same story
• FAQ and descriptive content written specifically for AI to pick up and quote
• Before and after audit results so you can see exactly what changed

This isn't SEO in the traditional sense. It's making sure that when AI talks about your industry in your area, it talks about you. And it says the right things.

Curious where you stand? Take the free AI Ready quiz and find out how visible your business is to AI right now. Takes about two minutes.

£199 one-off. Usually done within a week.

safe, secure and under control

AI is powerful, but it needs to be handled properly. Everything I build has security baked in from the start. This isn't an afterthought. It's how I work.

• Your chatbot only knows what you want it to know. It's trained on your business information and nothing else.
• Built-in protection against prompt injection, jailbreaking and manipulation attempts. If someone tries to trick it, it stays on script.
• All visitor messages are sanitised and length-limited before they reach the AI. No code, no scripts, no funny business.
• The chatbot never stores personal data from conversations. Messages are processed and responded to, not saved or shared.
• Hosted on secure UK and European servers with encrypted connections throughout.
• Your business data stays yours. It's never used to train AI models or shared with third parties.
• I manage the security, the updates and the monitoring. You don't need to think about it.

I hold certifications in cyber security (CISM), IT governance (CGEIT) and information security management (ISO 27001/2 Lead Implementer). When I say your AI assistant is secure, it's not a sales line. It's what I've spent my career doing.

pricing

• AI Website Chatbot: £199 setup + £20/month (custom-built, trained on your business, fully managed, unlimited conversations)
• AI Booking System: £299 setup + £30/month (AI chatbot + booking system, linked to your calendar)
• AI Colleague: priced per setup (your server, your AI, your workflows, fully managed)
• AI Receptionist: £399 setup + £199/month (voice AI, appointment booking, call summaries, fully managed)
• AI Ready (visibility audit + fixes): £199 one-off
• AI Consulting: £500 half day, £900 full day

Every price includes the build, the setup, the training, the hosting, the security and the ongoing management. No hidden costs. If your business changes, I update everything to match. It's that simple.

laurence lai. laurencel.ai. get it?